1.1. When purchasing

The most common data provided by the customer is collected through the order form for a product or service on our website. This usually includes the data necessary for concluding and performing a sales contract. This data is required to fulfill the order and can be divided into: 1. Identification data, i.e., first and last name, and in the case of a purchase for a company — REGON and NIP (Tax Identification Number); 2. Contact data, including email address, postal address, billing address, phone number, bank details, and payment details; 3. Data generated in connection with the concluded contract, specific purchased products, service costs, and customer segments.

1.2. When registering

If you want to benefit from having a customer account, you need to register on our website or enter into a membership agreement to join the so-called Delamark Club. The customer account is protected by a password chosen by you, which we do not have access to. In case of loss, we cannot retrieve or generate a new password upon request. Within the account, users have unlimited access to their personal data and the ability to edit it. They can view the history of completed orders, purchased products, and incomplete orders. Through the customer account, users can also save payment card data, manage newsletter subscriptions, and use the wishlist feature. Delamark Club is also part of the customer account, providing access to a range of benefits. More information can be found in the relevant terms and conditions. If a customer does not wish to create an account, they may purchase without registration. The membership agreement in the Delamark Club can be terminated according to the applicable terms and conditions. For Club members, we process the following data: 1. Identification data (first and last name, and in case of company purchase — REGON and NIP); 2. Contact data (email address, postal address, billing address, phone number, bank and payment details); 3. Demographic data based on user settings and behavior online, including gender, date of birth, and preferred language; 4. Login data (username and password; we do not have access to the actual password); 5. Contract-related data (purchased products, value of services provided, and customer segmentation).

1.3. When receiving marketing information

You may receive marketing information from us regarding products similar to those purchased. You can opt out of receiving this information at any time by using the unsubscribe link at the bottom of each email. Customers with accounts may also opt out via their account settings. Unsubscribing from marketing communication is free of charge. Registered customers may also receive marketing via SMS or push notifications. Push notifications with marketing content may also be sent through Facebook or Messenger. In this case, the data processing is subject to the respective social network’s privacy policy. You may opt out of these channels at any time. We process the following data of recipients: 1. Identification data, especially first name; 2. Contact data, such as email address, and for Club members, also phone number; 3. Demographic data based on user settings and behavior, including gender and language preference.

1.4. Website visitors and content creators

We collect information such as IP address, browser and language settings, visited pages, date and time of visit, and clicks for web navigation, which help tailor content and offers. When visiting our site, cookies are stored and later read in your browser and device, as explained in a separate section of these Terms. We also process behavioral data, IP address, browser details (e.g., resolution, OS version, language settings), and link it to social networks via plugins (e.g., « Share » buttons). Personalized offers and ads may be shown on social media as a result. Users can interact through reviews, comments, and content creation without a customer account. Content may display names and surnames as entered in the form. Users are responsible for what they post and should avoid including personal information they do not wish to make public. Our websites may contain links to other websites managed by third parties, which process data under their own policies. We are not responsible for their content, products, or services.

1.5. When contacting our hotline or social media

If you contact customer support by phone or email, we may process call recordings and email messages. When contacting via our website or social media profiles, data processing is governed by the relevant social network’s privacy policy.

1.6. When setting up availability notifications

If an item is out of stock, we monitor its availability and send an email notification when it is back. The email address provided is used solely for this purpose.

1.7. When leaving a review on external platforms

After receiving a product, you may be asked to rate it or your satisfaction level on selected review platforms. Participation is optional. For such reviews, we process: 1. Contact data (email address used for the review invitation); 2. Contract-related data (purchased products).

1.8. When participating in contests

We organize customer contests via our website or social media. Full rules are available [link referenced in original]. Winner details may be published. Social media interactions are governed by that network’s data policy. We process the following data for contest participants: 1. Identification data (first and last name); 2. Contact data (social profile, email, and, in case of winning, address and phone number).

1.9. For user testing or event participation

If participating in product testing, we may process: 1. Identification data (name and surname); 2. Contact data (email and phone number); 3. Camera recording (user image). We also run campaigns and events where we may process: 1. Identification data (name, surname, possibly REGON and NIP); 2. Contact data (email and phone number). For each campaign, we will specify which data is processed.